Privacy Policy

Privacy Policy

Introduction

Welcome to https://sound-deadening-restoration.collision-talk.com (hereafter referred to as ‘sound deadening restoration’, ‘we’, or ‘our’). We are dedicated to maintaining a transparent and secure online environment for our users, ensuring their privacy is protected at all times. This Privacy Policy outlines the ways in which we collect, use, and safeguard personal data in accordance with international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in electronic documents
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA) and Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA), Connecticut’s Connecticut Transparency and Accountability Act (CTDPA), Virginia’s Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not cover third-party platforms, apps, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy outlines the activities we engage in when users:

  • Utilize our applications and services as authorized users.
  • Visit or interact with our websites linked to this policy.
  • Communicate with us via newsletters, emails, calls, or texts/SMS.

Personal Data Collection

We collect various types of personal data, including but not limited to:

  • Account Information: Details related to user accounts, such as usernames, email addresses, and passwords (hashed and salted for security).
  • Payment Information: Credit card details, billing addresses, and payment history.
  • Financial Information: Bank account numbers, investment portfolios, or other financial records, where provided.
  • Purchase Information: Items purchased, order history, and transaction details.
  • Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network information to enhance user experience.
  • Location Data: GPS coordinates and location services data for mapping and personalized content.
  • Feedback: User reviews, ratings, and comments to improve our products and services.
  • Social Media Information: Data from social media platforms when users choose to log in via these accounts.
  • Product Information: Details about the products users interact with or purchase on our site.

We collect this data through various means: user input forms, account settings, direct interactions with our customer support team, analytics tools, and automated technologies within our applications. Additionally, we may receive personal data from third parties who assist us in providing services, subject to their privacy policies.

Cookies

We use cookies (small text files stored on your browser) for several reasons:

  • Strictly Necessary: These cookies enable core functionalities like secure log-in and account management.
  • Preference: They remember user preferences, such as language settings and display choices.
  • Analytics: Analytics cookies help us understand how our site is used, providing insights to enhance user experience.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of non-essential cookies are set on their device.

Retention and Deletion

We retain personal data only for as long as necessary or required by law. The specific retention periods vary depending on the type of data and the purpose it serves:

  • Financial and transaction data may be kept for tax, accounting, or fraud prevention purposes (up to 7 years).
  • Account information is preserved until the user’s account is inactive for a certain period (typically defined by local laws).
  • Personal data used for analytics or marketing purposes is retained for up to two years after its last use.

Upon determining that personal data is no longer needed, we promptly delete or anonymize it in accordance with our data retention policies and applicable laws.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

  • Data Encryption: All sensitive data, both at rest and in transit, is encrypted using industry-standard encryption protocols.
  • Secure Third-Party Processing: We engage secure third-party service providers who assist us in processing payments, analytics, and other functions, ensuring they adhere to strict security standards.

Children’s Privacy

Our services are not intentionally targeted at children under the age of 18. We do not knowingly collect or solicit personal data from minors. If we learn that we have collected such information, we will take steps to delete it and inform the relevant authorities as required by law.

Your Rights

Depending on your location, you are entitled to certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: If your data is inaccurate or incomplete, you have the right to request its correction.
  • Erasure (Right to be Forgotten): Under certain circumstances, you can ask for the deletion of your data.
  • Restriction: You may limit our processing of your personal data in specific situations.
  • Portability: You are entitled to receive a copy of your data in a structured, commonly used format.
  • Objection: You have the right to object to the processing of your data for certain purposes.
  • Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise any of these rights or have questions about your privacy, please contact our Privacy Team at [email protected] or via written correspondence to the address provided on our website.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with an updated effective date. We encourage users to review this policy periodically for the latest information on our privacy practices.

Contact Information

For any inquiries related to privacy, data protection, unsubscribe requests, or if you have questions regarding this Policy, please contact us: